The Client

This leading homeappliances brand with $600M+ annual Amazonsales chose CommerceIQto help them redefineecommerce success onone of the world’s largestmarketplaces.

The challenge

Brands that sell on Amazon typically enter co-op agreements, which in exchange for listing their products on the marketplace, allow Amazon to withdraw funds to cover shared expenses like marketing, damages allowances and freight costs. With a strong retailer relationship in place, this home appliances brand never questioned regular co-op deductions—but in fact, was losing profits to invalid deduction payments that had beenaccumulating for years.

The solution

With CommerceIQ’s ProfitRecovery Automation in place, the brand soon gained insight into the cumulative impact ofthe invalid co-op charges, giving them the power to automate disputes to recover errant deductions going back years.

CIQ's product was a game-changer for our business...It opened our eyes to a financial blind spot we wouldhave never uncovered on our own.Director, SalesLeading Home Appliances Brand

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