The client

This global household appliances supplier with $200M+ revenue on Amazon selected CommerceIQ to help them redefine ecommerce success.

The challenge

The brand was experiencing shortages on Amazon due to unknown pallet/carton category discrepancies that were causing the platform to misclassify incoming orders. Because the brand lacked visibility into what was causing the shortages on their end, the problem was inexplicable, recurrent and costing them millions.

The solution

With CommerceIQ s integrated retail ecommerce platform, the brand was able to run a root cause analysis on recurring shortages and discovered that its Autonomous System Number (ASN) formatting was inconsistent with pallet level shipments as it was only acceptable for cartons.Prior methods for disputing shortages could not detect this problem, but with our Profit Recovery Automation solution in place, the brand leveraged CommerceIQ s AI andautomations to:

• Dispute all shortages with automation as they occur after Amazon Smart Match, with no manual input needed
• Leverage a single source of truth for shortage claims, disputes approvals, resolution rates, and more tracking
• Use Root Cause Analysis to prevent problems from recurring

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